Returns & Exchanges
At GOLO, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and secure it to your package.
Pack and Ship
Place the items in their original packaging, ensuring all tags are attached, and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing